Hosted Business Telephony and IT Services Based in Jersey
Nitel is a telephony and IT support company with over 15 years experience in the field. We are passionate about the system we implement, allowing us to give you the best possible service and tailor our products to your individual needs.
Nitel is the first company in Channel Islands to provide Hosted Telephony System for all companies. Nitel Hosted PBX over Internet Protocol (VoIP) solutions offer your business greater communications flexibility with additional features and significantly reduced costs.
We understand that you rely on your technology for your business to operate. We'll make sure you make the right technology choices for your business, to allow you to work better and easier regardless of budget.
Our staff are fully trained in Nitel Hosted PBX, Microsoft, Avayaand Oakproducts and our team has the expretise to design, implement and maintain your IT infrastructure in a cost effective way leaving you the time to concentrate your efforts on your core business.
I can confirm that in late October/early November last year, we switched from our current telecommunications provider, JET Communications Limited, to Nitel Limited and their IP hosted telephone system.
Nitel Limited’s approach was proactive and focused. From initial contact through meetings, product demonstrations and eventual introduction of the system, they were at all times extremely business-like, competent and attentive. The company displayed professionalism and a desire to achieve customer satisfaction.
The company provided a very reasonable quote not only to take over as a hosted system, but also to provide new handsets on every desk in the office. David Ezekiel ably demonstrated the savings that could be made using Nitel’s system.
Nitel Limited’s staff, who introduced the system, were efficient, competent and helpful. Although there were some initial glitches in the hosted system (as is often the case when new products are introduced) these now seem to have settled down and the hosted service is working as should be expected and as promised by David Ezekiel. Where problems have arisen, Nitel are quick to act to smooth out and resolve any issues.
I would recommend Nitel Limited and its new hosted system to others who are interested in looking to upgrade their system.
Yours sincerely, Advocate Stephen J. Crane
Sean Fahy, Director
I thought I should drop you a belated note to express my gratitude to you and your engineers following the successful installation of the replacement to our phone system in July 2009.
As you know, the transfer went without a hitch and since that time the system has performed without any issue whatsoever. Further, we later installed the VOIP solution and this has proved to reduce our UK and Overseas call costs.
Once again, many thanks, for your kind attention to our requirements.
To whom it may concern
Reference: Nitel Limited
I have dealt with Nitel (www.nitelci.com) since February 2013, during which time they have provided our business with excellent support for our Avaya phone system.
Following discussions on the age of our existing system and recurring intermittent faults, we migrated to the latest Avaya phone system (retaining all our existing infrastructure, handsets, cabling) which resulted in a reduced ongoing cost for us, whilst benefiting from a new phone system. Their staff have great technical skills and have provided first class service throughout, and the upgrade was very smooth, no serious issues encountered.
I would confidently recommend Nitel Limited as a solid and reliable supplier, and experts in their Avaya phone systems and telecoms generally.
Matt Duffy Minerva Trust & Corporate Services Limited 26 September 2013
Oppenheimer Europe Ltd
6 Gracechurch Street
On behalf of Oppenheimer may I take this opportunity to thank you and your team for the superb installation of the telephone system at our Jersey office.
The pre-installation support was first class, the installation went without a hitch and the after training is excellent.
Also the speedial and enhanced functionality of the software means we never miss a call which is essential in our dealing room.
We are very pleased with the service provided by Nitel and we would not hesitate to recommend them to other potential clients in the future.
EU IT Director
Goeoff Van Der Vliet, General Manager
I wanted to write and thank you for the excellent service you and your team provided installing our new telephone system at our Guernsey branch. The installation was painless and I would not hesitate in recommending the services of Nitel to anyone who is considering replacing their existing telephone system.
Since the system was installed, we have noticed improved efficiency and more streamlined communications. At the end of the day it is our customers and indeed our staff that really appreciate the benefits from the new system, it’s easy to use and provides a cost effective communications tool for the day to day running of our business.
PDJ have been clients of Nitel for over a decade and we have always found the back up service to be first class, when we have required your service engineers they have responded swiftly and efficiently to provide excellent support, which is why we had no hesitation in replacing our aging equipment at GPD to match what we have here in Jersey. Once again thanks for all your Support.
M.G Hocquard, Pentagon
I thought I should write to thank you and your team for the excellent work undertaken recently by Nitel. The installation of our telephone system and wireless link at our offices at Rue des Pres was first class and seamless.
Pentagon is allready reaping the benefits of implementing the Nitel system and we expect a saving in excess of £17,000 per annum compared to our previous provider.
The after sales training and support from your team of engineers has been superb. Having taken up your suggestion of using a SIP service. we have been delighted with the results so far and Pentagon would have no hesitation in recommending Nitel services to any potential customer.
Dan Cattermole , Director
SmartOffice contracted Nitel to provide a robust, scalable and flexible telephone solution for its virtual call handling needs. It was imperative that we engaged the right partner for this project given how important this platform was to the ongoing success of our business.
Right through from the pre-sales consultancy to the systems implementation and post go-live support, we have been delighted both with Nitel’s customer service levels and their technical abilityWe feel safe in the knowledge that if we need support from our telecoms provider, it will be available promptly and professionally on a 24/7/365 basis.
Dan Cattermole Director SmartOffice
Tim Moran, Spoor & Fisher
Spoor & Fisher Jersey have been clients of Nitel since 2001 and have used the Avaya Argent Branch system successfully in that time.
Recently we have replaced the Argent Branch with an IP Office 500, the pre installation, installation and post installation all went very smooth with minimum disruption to our services.
Our relationship with Nitel has been excellent, they have allways responded quickly and efficiently on the few occasions they have been required.
I would have no hesitation in recommending Nitel as a supplier and installer of the Avaya brand of telephone system.
Kevin C Keen, Finance Director
Installation of Avaya Telephone System & Closed Circuit TV System
This letter is to thank your team for a hassle free installation of our telephone and clod circuit cameras at Voisins department store.
Both the new Avaya telephone system and CCTV was installed with minimum disruption and I would have full confidence in recommending Nitel to any prospective clients. Furthermore the after sales support for both systems has been first class.
The CCTV system allows us to monitor activity from various points in the store. This combined with the recording and instant playback feature improves our customer service and the security of both staff and merchandise.