Phone: 01534 726144 Mail: sales@nitelci.com

Saturday, November 25, 2017

Hosted FAQ

  • WHAT IS VoIP?
  • VoIP stands for Voice over Internet Protocol, in simple terms it is where voice, a telephone call, is turned into data packets and transmitted over a traditional IP network. This has transformed voice communications with the ability to hold telephone conversations across a corporate IP network or the public Internet.

  • WHAT IS BUSINESS VoIP?
  • Voice over IP has become the preferred communication infrastructure for businesses. Traditionally businesses would have two distinct networks, one for voice and one for data. Today, these networks have converged with the same LAN/WAN delivering voice to the desktop via VoIP, business VoIP.

  • WHAT IS SIP?
  • SIP stands for Session Initiation Protocol and is the open industry standard that enables VoIP systems and end-points to communicate. SIP works in a very similar manner to email, a header is sent along with the voice packets holding key information on the call, i.e. originating phone number, dialed phone number, etc.

  • WHAT ARE SIP TRUNKS?
  • SIP Trunks connects a premise based business phone system with a network service provider, i.e. your external lines. However, rather than these being digital voice trunks, i.e. ISDN, they are VoIP services delivering voice over an IP connection. The value to businesses is greater flexibility, reduced costs and the ability to add intelligent SIP services.

  • WHAT ARE VoIP PHONES OR IP PHONES?
  • VoIP Phones or IP Phones are physical devices, similar to a standard telephone, that connects to your standard IP network and either leverage proprietary VoIP protocols or SIP to deliver Voice over IP calls to this device. VoIP phones are used for the deployment of Nitel Hosted Telephony.

  • WHAT Is A PBX?
  • PBX stands for Private Branch Exchange which is a telephone system used by businesses to enable multiple, identifiable extensions, to connect to a collection of external network connections. The PBX enables extensions to be configured for each user, and for these users to accept and make external calls as well as extension to extension calls. A PBX normally provides a number of additional features such as hold, transfer, conference as well as supporting company directories.

  • WHAT IS AN IP PBX?
  • An IP PBX is effectively a PBX (Private Branch Exchange) that leverages VoIP to support extensions and in many cases to connect to the public telephone network.

  • WHAT IS HOSTED VoIP AND HOSTED PBX?
  • Hosted VoIP or Hosted PBX is where the business telephone system, the PBX is hosted either in a private or public cloud. There are two ways that organizations do this, either a business will take a standalone PBX and host this in a datacenter for its sole use, or companies will leverage Hosted VoIP services where they have an instance on a shared, multi-tenanted solution such as Nitel Hosted Telephony.

  • WHAT IS HOSTED TELEPHONY AND CLOUD TELEPHONY?
  • Hosted Telephony, also known as Cloud Telephony is where organizations access business telephony as a service. Effectively the capability of the PBX is delivered as a service from the cloud delivering comprehensive telephony functionality directly to each extension regardless of location. This solution enables organizations to significantly improve the functionality they require on a pay-as-you-use basis including Advanced Hosted Telephony, Collaboration, Mobile Integration and Contact Centre capabilities.

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Contact Us

Address: Nitel Limited, Nitel House, Coie Lane, St Helier, Jersey, JE2 4LW

Phone: 01534 726144

Web: nitelci.com