Phone: 01534 726144 Mail: sales@nitelci.com

Thursday, July 27, 2017

Hosted PBX - Features

        Main Features

  • All the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, 3-way calling, redial, do not disturb, speed dial and hook flash.

  • Extension Dialing

  • Using a 2 to 6 digit extension, users can call coworkers within their company regardless of location.

  • Calling Line ID

  • Offers the capability for the outgoing number to be revealed or blocked by the employee.

  • Consultation Hold

  • Lets employees put a caller on hold, call a third party, hang up and resume the conversation with the caller. Users can also execute this from the web call manager or toolbar.

  • Anonymous Call Rejection

  • Enables a user to reject calls from anonymous parties.

  • Call Park

  • Enables users to hold a call and retrieve it from another station within a group.

  • Call Pick Up

  • Enables a defined user to answer any ringing line within their pick-up group.

  • Find me / Follow me

  • Allows users to define call treatments – how incoming calls are routed or forwarded for individuals or groups of inbound callers – ensuring that important calls are not missed. Includes Simultaneous and Sequential Ring (listed below).

  • Simultaneous Ring

  • Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time, allowing them to handle incoming calls more efficiently.

  • Sequential Ring

  • Allows users to have up to five phone numbers ring in a specified sequence, so they never miss a call.

  • Shared Call Appearance

  • Allows users to configure a second device (such as a soft phone) for making and receiving calls with their account when they are away from their desk.

  • Remote Office

  • Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges.

  • Call Logs

  • Displays records of the user’s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.

  • Voicemail Features

  • Voice Messaging

  • Voice Messaging allows users to customize their personal greeting. Users can also listen to, forward, delete and save each voice message they receive.

  • Voice Message Indication

  • A stutter tone indicates a new voicemail message, and a visual indicator on the phone is also provided.

  • Voice Message Notification

  • Employees can by informed via email when a new voice message arrives.

  • Voicemail as Email

  • Get voicemails as email attachments. Voicemails are attached in a .wav file. If available, the caller’s name and number are included in the subject line.

  • Group Administrator Features

  • Authorization Code

  • Allows the administrator to set up codes that users must enter before they can place a phone call.

  • Dialing Restrictions

  • Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing).

  • Music on Hold

  • Allows group administrators to upload an audio file (.wav) into the system for broadcast play to parties on hold.

 

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Contact Us

Address: Nitel Limited, Nitel House, Coie Lane, St Helier, Jersey, JE2 4LW

Phone: 01534 726144

Web: nitelci.com